In an extensive article on ZDNet extolling the virtues of software giant Pegasystems and why they were a CRM Watchlist 2019 winner, Paul Greenberg â President of the customer strategy consulting firm The 56 Group, LLC â mentions Solis (an âuber-thought leaderâ) in reference to his keynote on artificial intelligence (AI) in the enterprise at the recent PegaWorld 2019. In the CX section of a part of the article devoted to Pegasystemsâ corporate narrative, Greenberg writes: âTo the credit of…