Originally published in Forbes AI is now firmly on CEO and board agendas. But many leadership teams are still asking the wrong questions. Recently, I led several workshops with roughly 100 CEOs and Chief Operators at a leadership conference in Arizona.The topic was AI. But the real conversation was leadership. These were honest conversations with operators who are under daily pressure to grow revenue, protect margins, improve customer experience, support stretched teams, open better organizations, retain talent and make faster…
Beyond the Hype: The Real State of AI in Business
Let me ask you a question… What’s moving faster, AI innovation or the rate at which organizations fall behind? While AI continues to advance at breakneck speed, many legacy companies are struggling to keep pace. The real challenge isn’t the technology itself, but the growing gap in alignment and execution. Most CEOs and board members believe they’re confidently leading their organizations into the AI era. Yet new data reveals a stark disconnect between the C-suite and frontline employees when it…
The Role Boards of Directors and Shareholders Should Play in Guiding Business Innovation and Digital Transformation
My friend Raj Singh is the Chair of the Institute of Directors (IoD) in the UK. IoD has over 30,000 directors as members serving as board members for listed and unlisted companies. For one of its quarterly breakfast club meetings, I was asked to share my views on the role boards of directors need to play in guiding digital transformation and business innovation. Raj also asked for me to discuss the role of customer experience as a catalyst for change. I…