Studying the impact of innovation on business and society

Tag: Blake morgan

Enhancing Customer Experience With Wearable Tech

Enhancing Customer Experience With Wearable Tech

Guest post byĀ Blake Morgan (@blakemichellem), Customer Experience Futurist, Keynote Speaker, Author of the new book,Ā More Is More In X: The Experience When Business Meets Design, author Brian Solis talks about how Disney created its MagicBandā€”an all-in-one device that connects users with their vacation optionsā€”embedded with technology that allows customers to make purchases without a credit card or cash, get in andĀ out of the park, review and optimize wait times, book FastPass, open their hotel room door, make dinner reservations, and…

Join Our Mailing List

You have Successfully Subscribed!

Stay Connected