Studying the impact of innovation on business and society

Tag: Blake morgan

Enhancing Customer Experience With Wearable Tech

Enhancing Customer Experience With Wearable Tech

Guest post byĀ Blake Morgan (@blakemichellem), Customer Experience Futurist, Keynote Speaker, Author of the new book,Ā More Is More In X: The Experience When Business Meets Design, author Brian Solis talks about how Disney created its MagicBandā€”an all-in-one device that connects users with their vacation optionsā€”embedded with technology that allows customers to make purchases without a credit card or cash, get in andĀ out of the park, review and optimize wait times, book FastPass, open their hotel room door, make dinner reservations, and…