I haven’t written about a browser since the early 2000s. We are about to change how we discover, decide, and do things on the web again. And the very purpose of the web is shifting. For decades, the web was built for humans clicking links. The next era is being built for agents completing tasks. I’ll unpack that bigger shift in a follow-up, but first, let’s look at what’s here now and why it matters. Two AI-Native Browsers Draw a…
The Next Shift: From Workflows to Outcomes in the Agentic Age
When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep AI in a corner of the enterprise to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power…
