ServiceNow’s Head of Global Innovation Brian Solis was included in The Wharton Blueprint for AI Agent Adoption, a new report from Wharton Human-AI Research and Science Says that explores one of the most important questions facing every leader right now: why, if AI agents are becoming so capable, aren’t more people ready to use them for real work? The report argues that AI agent adoption is moving from a technology challenge to a psychological one. People may be willing to…
WP Engine Blog: DE{CODE} 2026: Shaping the Intelligent Web, Together
WP Engine’s seventh annual DE{CODE}, a global virtual conference designed for developers, agencies, and marketers driving web innovation, brought together a massive global audience. With nearly 2,800 live attendees, sessions explored how AI is reshaping the way the web works for both humans and agents. More than 40 speakers took the virtual stage to share expert insights on everything from machine-readable content to the rise of zero-click commerce. This year’s conference was a deep, unflinching look at what it means…
7 ways AI will change the future of work by 2030: How Generative and agentic AI will rewire the enterprise and unleash human potential
Originally published in Workflow by ServiceNow How will AI change the future of work? Before we answer that, let’s talk about where we are. In just a few short years, technology leaders and workforces everywhere practically developed whiplash as a result of how fast generative AI apps have flooded the tech landscape since 2022. As of 2025, there are over 10,000 funded AI startups around the world. And since ChatGPT changed the trajectory of basically every company in November 2022, we’ve witnessed…
Designing the AI-Powered Workplace: What Workers Want, and Why It Matters
What do real workers want from AI? And how does that differ from what AI experts think? Let’s explore an insightful study recently published by Stanford University Social and Language Technologies Lab, “Future of Work with AI Agents.” Drawing on over 2,100 tasks across 104 occupations, the research compares how workers and AI experts think about automation (what AI should do on its own) and augmentation (where AI should collaborate with humans). Two groups were surveyed: 1,500 domain workers —…
Industria Italiana: L’IA agentica è un’opportunità che non si può rischiare di perdere. Parola di ServiceNow
Riceviamo e pubblichiamo integralmente un articolo a cura di Brian Solis, head of global innovation di ServiceNow, Industria Italiana La rivoluzione dell’intelligenza artificiale non è solo un altro capitolo della storia della tecnologia, ma l’inizio di una storia completamente nuova. Una storia in cui le aziende possono reimmaginare ciò che è possibile, ripensare la creazione di valore per un mercato in evoluzione e rimodellare il proprio futuro insieme a clienti e dipendenti. In un mondo in cui la disruption sembra…
InformationWeek: The End of Business as Usual – How AI-Native Companies Win
via InformationWeek AI-native companies aren’t just automating — they’re rearchitecting business. Success requires embedding AI into strategy, decision-making, and workforce evolution. As AI continues to evolve, the question becomes whether companies can transform their businesses while adapting their workforce strategies at the same pace. An executive mindset shift — or mindshift — is needed to not only reimagine businesses forward, but to also prepare workers for roles that don’t yet exist. Seismic shifts lie ahead: artificial intelligence will reshape 86%…