Digital analyst, sociologist and futurist Brian Solis scans the horizon to see whatâs next for businesses. Solis doesnât just explore trends and theories, but offers his vision as to how you can get ahead in uncertain times.
Why Jason chose this book: âThough this was written in 2013 I still think itâs very relevant today. It talks about the âdynamic customer journeyâ, and how every consumer touchpoint on that journey adds or subtracts from the overall customer experience.
âGiven that context, it strongly recommends that as a business you need to âinnovate or dieâ with clear priorities on what to address. Solis has written three other books on innovation and consumer trends. âWhatâs the future of businessâ is his second one, and he has written two more subsequently expanding on his work. So depending on your knowledge on the subject area, you could start at a different point in Solisâ bibliography.â