Sitting here at the Wharf in Sydney, thinking about the AI bubble and executive short-termism vs. waves of evolving scenarios where AI and agentic (and eventually autonomous) workflows change business, and societal, trajectories. This was an interesting analysis on the current state of AI by Shakeel Hashim. His post, “We’re All Behind the Curve,” highlights a critical, often missed gap that determines who gets ahead and who gets left behind. After speaking at the Curve Conference, he observed two distinct…
What Sets AI Pacesetters Apart? An Executive’s Guide To Advancing Enterprise AI
From 2023-2024, I studied how companies were and weren’t evolving in their adoption of generative AI. That research led to a framework for tracking enterprise AI maturity across eight pillars: Vision and Strategy Leadership Data Governance AI Governance Talent, Skills, and Development Workflows Responsible AI Measures In partnership with Richard Murphy and René Stranghoner, we turned a large and complicated spreadsheet into what ultimately became the ServiceNow AI Index. Launched initially in 2024 and again in 2025, we now have…
What Would AI Do? Rethinking Transformation from Procurement to the Enterprise at DPW
Live from the floor of DPW in New York, I had the privilege of joining my long-time friend Mark Perera on the DPW podcast. We explored the future of technology, business, and leadership, while also looking back to our roots in Silicon Valley during the rise of Web 1.0, Web 2.0, Social Media, and smartphones. What made it truly special wasn’t just the set, it was the conversations I had with procurement leaders, innovators, and partners before stepping up to…
Brian Solis to Explore How CEOs Should Navigate AI To Build the Organization of the Future, Today
Brian Solis is beyond excited to represent ServiceNow on stage at the prestigious Global Peter Drucker Forum. The theme for this year is, “Leadership: All Hands on Deck.” It’s indeed the moment to retire the “business as usual” playbook and start thinking AI-Forward. He will participate in an exclusive conversation with Johan Roos to explore the new C-Suite and the future of leadership. Please join him and an entire cast of some of the most innovative, academic, and creative thinkers!…
Brian Solis to Present at MetLife’s Triangle TechX (TTX) Event
Metlife just announced that Brian Solis will present on AI business model innovation at Triangle TechX (TTX). The theme for this year’s event is “Agility Unleashed: Embracing STEM Innovation at Light Speed.” Registration is free! Please sign-up here. Live and virtual opportunities are available!
Hunter S. Thompson’s Lesson for Executives Determined to Automate Their Workforce
I was thinking about the Accenture and Walmart news on AI and jobs. It reminded me of a letter Hunter S. Thompson wrote a friend reminding him the importance of purpose in our work. For power users, people are starting to “sound” like AI IRL and studies find that we’re losing our creativity and critical thinking the more we transfer brain power to gen AI. We must have purpose in AI transformation and how we work with AI and agents….
Igniting AI Transformation: How to Future-Proof Your Company in the Age of AI
Technology moves at its own pace, adoption moves at the pace of culture. I joined Deloitte’s AI Ignition podcast with Beena Ammanath, Executive Director, Deloitte Global AI Institute, to talk about why AI feels different from past waves of technology, what it asks of leaders, and how we can turn disruption into a competitive advantage. Beena opened by reminding us of a simple truth from Deloitte’s research: “technology moves at its own pace, but the adoption of the technology in…
Brian Solis Selected as Featured Speaker at SXSW Sydney 2025
Brian Solis is excited to announce that he’s joining SXSW Sydney 14 October. His session: “AI as the Mindshift for a New Leadership Paradigm” is open to all who welcome the opportunity to explore how AI unlocks new paths forward. Please add his session to your agenda.
Brian Solis Joins Be Customer Led Podcast to Reimagine Customer Experience in the Age of AI
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, “Mindshift”, and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Amazon, Disney, and IKEA, Brian illustrates how organizations can create meaningful and memorable experiences that drive both loyalty and growth. The conversation also explores the evolving role of AI, shifting from automation…
Brian Solis to Deliver AI Lightning Talk at HFS Fall Summit in New York
At the HFS Fall Summit 2025, Brian Solis, head of global innovation at ServiceNow, will deliver a lightning talk on harnessing the disruptive power of AI to reimagine business transformation toward exponential performance and outcomes. He believes that it starts with a “mindshift.” In his talk, and the following fireside chat with HFS CEO and Chief Analyst Phil Fersht, Brian will demonstrate the differences between an iterative and optimized mindset and an AI-forward and innovative mindset. He joins an exciting…
