I recently had the opportunity (again!) to work with Ann Culver from Amazon Web Services (AWS) and Todd Pruzan at Harvard Business Review 🙌 on a special webinar and playbook. And they’re now available! (email gate). Links below! ⬇️ Why this is worth your time… We dug into a tension we’re seeing in C-Suitesand boardrooms: Most organizations are still stuck in AI “pilot purgatory” and the box of “business as usual.” Companies have PoCs, scattered experiments, and a lot of…
What Would AI Do? A Simple Mindshift to Unlock Exponential Creativity (WWAID)
This week at ServiceNow, we hosted an internal AI Innovation event that left me incredibly energized about what’s next. We kicked off with a powerful keynote from Jeremy Utley, author of Ideaflowand director of executive education at Stanford d.school. He shared how AI can amplify human creativity and unlock new ways of thinking. We then spotlighted Amit Zavery, our President, CPO, and COO, who’s been leading our journey to becoming truly AI-native! We also featured insights from Paul Hong, ServiceNow…
Weaving a Web of Agents: ChatGPT Atlas Turns Search into Action and Discovery into Outcomes
I haven’t written about a browser since the early 2000s. We are about to change how we discover, decide, and do things on the web again. And the very purpose of the web is shifting. For decades, the web was built for humans clicking links. The next era is being built for agents completing tasks. I’ll unpack that bigger shift in a follow-up, but first, let’s look at what’s here now and why it matters. Two AI-Native Browsers Draw a…
Brian Solis to Keynote AI Summit: Agentic Singularity
Brian Solis will serve as the opening keynote for AI Summit: Agentic Singularity on December 9th. Registration is free. We’re moving from “AI fluency and reskilling” to “Agentic operational transformation and business innovation,” a shift that demands more than new tools; it requires a total organizational mindshift. Brian Solis, Head of Global Innovation at ServiceNow, argues that becoming truly AI-first means rebuilding the enterprise from the inside out…redefining leadership around imagination instead of efficiency, empowering mavericks who challenge “business as usual,”…
Brian Solis Named as a Top 50 Global Thought Leader in Sales by Thinkers 360
Top 50 Global Thought Leaders and Influencers on Sales 2025 The Thinkers 360 listing includes members of Thinkers360 and who have curated and shared their thought leadership content from around the web – including articles, blogs, books, keynotes, media interviews, panels, podcasts, social media, speaking events, videos, webinars and whitepapers – via the platform to build their Thinkers360 profile, portfolio and media kit. Our differentiation from the various influencer leaderboards on social media, is that we take a holistic view…
AI or Die: How 6% of AI High Performers are Rewiring Business Beyond the AI Status Quo
QuantumBlack AI by McKinsey released its new report, “The State of AI in 2025: Agents, Innovation, and Transformation.” The data serves as a mirror, reflecting a world where AI is now everywhere, and yet, in most organizations, not nearly deep enough to transform them. Nearly all companies are “using AI,” many are flirting with agents, a tiny minority are breaking beyond the status quo, and an even smaller group is quietly exploring new horizons. Below are the numbers that stood…
The Global Drucker Forum: Brian Solis on Mindshift, AI-Era Leadership, Value Creation, and the Power of Optimistic Innovation
Standing on the red carpet at the Global Peter Drucker Forum in Vienna with Franziska Graf, I was reminded why Peter Drucker’s ideas still matter… In this short conversation at the historic Hofburg Palace, we explore: 1) The importance of a “Mindshift” right now, and how rethinking our mindset is the starting point for meaningful change. 2) How AI demands a next-generation model of leadership (hint: AI doesn’t decide who loses their job, leaders do). 3) Why the true role of…
The Next Shift: From Workflows to Outcomes in the Agentic Age
When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep AI in a corner of the enterprise to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power…
fastforward: Becoming an AI-first business requires a total organizational mindshift, an interview with Brian Solis
Ron Miller and Brian Solis explored what it means to be an AI-first company moving forward for fastforward, powered by boldstart… Just about every organization wants to be an AI-first company right now, but making every part of the business run on AI is easier said than done. If history’s any guide, past digital transformation efforts showed how a lack of organizational buy-in can sink even the best intentions. Brian Solis, head of global innovation at ServiceNow, and author of…
AI Will Expose Leaders Who Think Like Machines: The Future Belongs to Architects of Possibility
It’s been a dream to meet my idols, fellow peers, and also present at the Global Peter Drucker Forum. In 2024, Richard Straub and Julia Kirby made that dream a reality. And in 2024, we were just about two years into generative AI disruption that continues to disrupt enterprises and management thinking globally. I’m proud, and more than ready, to return in 2025. And in the one short year it’s been since I’ve last joined this incredible group of academics,…