Studying the impact of innovation on business and society

Community is Much More Than Belonging to Something; It’s About Doing Something Together That Makes Belonging Matter

Community is Much More Than Belonging to Something; It’s About Doing Something Together That Makes Belonging Matter

Viginia Coutinho is a dear friend who just released a new book (in Portuguese) that helps strategists think differently about social media. She is also the organizer of Upload Lisboa, a fantastic event in Portugal that focuses on innovation and disruptive technologies. Earlier in the year, she surprised me by asking if I would consider writing the foreword. Even though I don’t write much about social media these days, I couldn’t let her down.  Now that her book is available,…

CNET: After Uber’s stumble, is it Lyft and Sidecar’s time to shine?

CNET: After Uber’s stumble, is it Lyft and Sidecar’s time to shine?

Dara Kerr writing for CNET observed that both Lyft and Sidecar saw significant bumps in business after Uber’s publicity blunders. In her article, she also talked to experts to get their thoughts on what Uber’s latest round of negative publicity actually means for its business today and its future. After a pile-on of bad publicity for ride-sharing service Uber last week, a certain hashtag started to gain prominence on Twitter: #deleteUber. “It appears it’ll take more than a boycott to…

1 Short But Important Prediction for Marketing in 2015

1 Short But Important Prediction for Marketing in 2015

It’s that time of year when experts share their predictions and others assemble them into long lists. Yay! I’ve only managed to write one officially so far. And to be honest, it’s less of a prediction and more of something for a wish list, not just for the future of marketing, but all of business. I’d love to say that by 2015 we will truly see digital strategies that are integrated across digital, social, mobile, advertising, marketing, comms, et al….

The Gap Between Big Data and Big Insights: Turning data into engaging stories

The Gap Between Big Data and Big Insights: Turning data into engaging stories

Have you seen the popular HTC One TV commercial featuring Gary Oldman? It’s quite brilliant really. A highly celebrated A-list actor is paid millions to say little more than “blah blah blah” throughout the entire commercial. I’m reminded of it because that’s the reaction I tend to have these days when I hear the words “big data.” It’s almost as if I’m transported to the classroom in a Peanuts episode listening to the muted voice of the teacher muttering incomprehensible…

Mashable: How technology is changing the way we plan and experience events

James O’Brien writing for Mashable shares how technology is affecting the events business. In it, O’Brien shares thoughts from Brian Solis’ popular presentation at Elevate in NY, which was delivered to an audience of events organizers. Events and event planning are evolving into new, dynamic formats. Old models are falling away and technology is giving both planners and event participants an opportunity to grow and revisit the underlying ideas about how event spaces work. “It’s been fascinating watching just how…

Customer Experience Happens To You Not Because of You…But It Doesn’t Have to Be That Way

Customer Experience Happens To You Not Because of You…But It Doesn’t Have to Be That Way

  Earlier this year, I was asked to write the foreword for a new book focused on experience marketing and CX. The opportunity appeared while I was in the throes of researching and writing my (not yet announced) book. As hard as it was to pull away from it, I must admit that it was a welcome distraction. So, I stopped what I was doing and read the manuscript for Connect: How to Use Data and Experience Marketing to Create…

USA TODAY: Lyft looks to lift from Uber controversy

USA TODAY’s Jefferson Graham interviewed Brian Solis to get his views on whether #UBERGATE would give Lyft a lift. Brian explained that while Uber projects itself as an aggressive, combative force to take on taxi unions and city governments in making its alternative service available, Lyft is “super friendly and warming” in its approach, says Brian Solis, an analyst with the Altimeter Group. It won’t catch up to Uber, which is valued at $30 billion, but it will get it…

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