Digital transformation guru Brian Solis recently published a great pointer to embracing the role of the customer journey map, and how critical it is to achieving the best possible customer experience and loyalty over time with his “4 Keys to Designing New Customer Experiences.”

Brands like AT&T are boycotting YouTube and Google for featuring their ads alongside hate speech and other questionable content. “When it comes to digital transformation, we’re just not as far along as we think we are,” points out Brian Solis.

In this podcast by tech columnist Neil C Hughes, Brian Solis talks about tracking the evolution of the autonomous industry.

We are a product of our experiences. Brian Solis speaks at the Precommerce Summit at SXSW 2017 saying that “to many consumers, a magazine is a broken iPad.”

Brian Solis appears on the fusedlogic podcast to talk about adaptive business strategy.

For marketers to reach millennials, Brian Solis suggests they strive for instant gratification, “Those that do not cater to them will find their market shrinking over time. Gen Z in particular, will find alternatives. If they can’t, they’ll build them.”

Business innovator Brian Solis and Qlutch CEO Jim Sagar discuss the role of experience in the new marketing landscape.

ZDNet examines the ways businesses can win at digital transformation. The article points to Brian Solis who believes evolving customer behaviors and preferences are the number-one catalyst driving organizational digital change, and that improving employee engagement will soon follow.

A new report by Samsung states that Artificial Intelligence is the technology propelling the Open Economy forward. On this subject, Brian Solis commented, “We are looking at a future in which companies will indulge in digital Darwinism, using IoT, AI and machine learning to rapidly evolve in a way we’ve never seen before.”

Brian Solis is quoted in this CNBC piece on Snap acquiring Bitmoji saying, “Bitmoji makes that experience even more fun, personal and familiar.”