Interview via 800CEOREAD “Here’s the thing. Experience is the brand. Meaningful and shareable experiences are now forms of marketing.” —Brian Solis 800-CEO-READ: You begin by telling us that marketing and advertising are generally prioritized ahead of investing in experience, yet it is a customer’s experience that leads to the most influential and effective advertising there is—word of mouth among customers. So, how do we go about changing that mindset, and redirecting resources accordingly? Brian Solis: You’re exactly right and that’s…

by Rebekah Dehghan, Near Me Excerpt a recent article by Brian Solis (@briansolis) on MarketWatch, Solis provides insider information on how to prevent your business from failing the way Blockbuster did years ago. In the early 2000’s, the founder of Netflix, Reed Hastings, proposed a partnership to Blockbuster CEO, John Antioco, to fully run Blockbuster’s brand online and have the video giant promote Netflix at their on-site locations. Mocked and ridiculed by this proposition, Hastings took with him his disruptive…

via Eric Melin, CallahanCreek With the overpopulation of channels, platforms, and devices in our connected world, it’s easy for marketers to get caught up in “the next big thing.” We need to be on Snapchat! We should Periscope this! What’s harder to figure out—because it requires rigorous, deep thinking about the divide between how your brand talks about itself and how people talk about your brand—is how to create culturally relevant, meaningful experiences for your customers. Digital anthropologist and author…

via Jostle Employee engagement has become a key measure of these things, so we set out to understand these issues a bit better ourselves. How do executives and employees feel about employee engagement? This seemed like an important question – very little research is published that contrasts the viewpoints of leaders and employees. We suspected there would be differences, but we wanted a deeper, more nuanced picture of exactly what those differences are. So we partnered with Brian Solis, who…

Via VisionCritical Q&A with Brian Solis, a renowned author and digital analyst and featured speaker at the 2015 Vision Critical Summit in Chicago. As a digital analyst, Brian Solis spends a lot of his time thinking about the future of customer experience. So much so that he has written about it: his new book X:The Experience of Business Meets Design explores the various ways companies can design better experiences in a way that’s more meaningful for customers. We recently spoke…