Source Brian Solis: Mindshift and the Post-Digital Organization Brian Solis is a digital anthropologist, nine-time bestselling author, and Head of Global Innovation at ServiceNow. He previously held the same role at Salesforce and serves as a special advisor to the United Nations global innovation team. His latest book, Mindshift, argues that the urgent problem is cognitive rather than technological — the willingness to challenge the status quo before the market forces it. Best fit: boards, C-suites, and transformation conferences where…
Then: Business of Experience, The New Competitive Advantage
via .then, Andrea Lucchesi In recent years, the concept of Business of Experience (BX) has gained growing importance, going beyond the traditional approach to Customer Experience (CX). It is no longer just about satisfying customers, but about building an experiential ecosystem that involves every aspect of the company: from the product to internal culture, from the brand to the innovation strategy. The Age of Experience: how we got here According to an Accenture report, 77% of CEOs stated their intention…
AG Conect: AI kan alles, behalve samenwerken
via AG Connect Elke week kondigt er wel een bedrijf een nieuwe copilot, assistent of AI-agent aan. De investeringen zijn enorm, de verwachtingen hoog. Maar ondertussen blijft de echte transformatie uit. Organisaties worden productiever op taakniveau, maar werken niet fundamenteel anders. En door steeds meer losse agents toe te voegen, vergroten ze onbedoeld het probleem dat ze proberen op te lossen. Het is een scenario dat ik keer op keer tegenkom. Een organisatie investeert fors in modern dataplatform,…
The Financial Brand: Building the AI-Forward Bank
via The Financial Brand Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial intelligence to make yesterday’s work faster, then measuring the result with yesterday’s numbers. Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, call this the iteration trap and argue it is the same failure that has consumed digital transformation. Their new book, Infinite: How Visionary Leaders Transform…
AI Agents Won’t Transform Work Until Humans Trust the Work
I’m honored to be included in The Wharton Blueprint for AI Agent Adoption, a new report from Wharton Human-AI Research and Science Says that explores one of the most important questions facing every leader right now: if AI agents are becoming so capable, why aren’t more people ready to trust them with meaningful work? The answer isn’t just technical. It’s human. The report makes clear that agent adoption is moving from a technology challenge to a psychological one. People may…
Stop Asking What AI Will Do to Us and Start Asking What We Can Do With It that makes us stronger 💪🦾
AI has a leadership problem. For the last few years, people have been told that AI is coming for their jobs, their careers, even their relevance. Then we act surprised when people respond with fear, anger, or outright rejection. I recently joined my new friend Cal Fussman to talk about why I believe this is a leadership failure, and why we still have an opportunity to change the future. I shared a moment that changed my own thinking. After listening to…
DisrupTV: AI Is Changing Business, the Bigger Opportunity Is to Reinvent It
AI is moving quickly into every corner of the enterprise. But I think we’re still asking questions that are far too small for the moment. How do we automate more? How do we increase productivity? How do we reduce costs? I recently joined Ray Wang and Vala Afshar on DisrupTV with my Infinite co-author and ServiceNow Chief Innovation Officer Dave Wright to explore a much bigger question: What would you build if AI gave you the opportunity to rethink the…
Brian Solis propone una nueva forma de vivir en El camino lo creas tú: Vive una vida más creativa, productiva y feliz
via Stereo Cien, MARÍA SOLEDAD GUIJOSA VIVANCO En una época marcada por la hiperconectividad, las notificaciones constantes y el exceso de información, el reconocido futurista y analista digital Brian Solis presenta una propuesta para recuperar el control sobre el tiempo, la creatividad y el bienestar personal en su libro El camino lo creas tú: : Vive una vida más creativa, productiva y feliz. Conocido internacionalmente por sus trabajos sobre innovación, transformación digital y experiencia del cliente, Solis cambia el enfoque…
Brian Solis Named on Top 100 List of Pop Culture Experts, Keynote Speakers, and Thought leaders
Brian Solis has been named a Top Pop Culture, Futurist, and Trend Keynote Speaker by Futurist Speakers. Today’s Top 100 pop culture experts, keynote speakers, thought leaders, consultants and commentators help audiences understand the trends, entertainment, technology, consumer behaviors, and social movements that impact modern society. And of course the best Top 100 pop culture experts list picks analyze everything from movies and television to video games, celebrity culture, social media, music, fashion, fandoms, and emerging cultural shifts. For corporate…
Brian Solis to Keynote BrokerTech Connect 2026
Innovation creates the most value when it moves beyond ideas and into action. That belief is shaping the content at this year’s BrokerTech Connect, where brokerage leaders, technology innovators, and industry changemakers will come together for candid conversations about what it takes to build the brokerage of the future. Brokers sit closest to clients and experience firsthand where processes break down, where technology falls short, and where better solutions could create meaningful value; however, too many industry conversations happen in…