Who owns social media? Is it marketing, customer service, public relations? Looking at a recent study conducted by the Pivot Conference, the top four departments where social media is currently run are as follows: 1. Marketing 2. Public Relations 3. Sales 4. Customer Service Perhaps, it’s the wrong question to ask however. It’s not unlike asking who owns email. But, here’s another question and as we think about it, let’s broaden our perspective as the answer may not appear immediately….
Deploying Volunteer Marketing Armies with Internal Social Media
Guest post by Jay Baer and Amber Naslund, inspired by their new book The NOW Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social. To harvest all of the interesting and important happenings around your company, create an internal social media system. No one person in your company knows everything. Whether you’re a small organization or a multinational corporation, there are successes and failures, special moments, and stories occurring and being created every minute of every day….
Report: Brands Pursue the Social Consumer
The Pivot Conference is unique in its focus of seeking and dissecting branding’s next revolution: The Rise of the Social Consumer. In October 2010, the inaugural event took place in New York, uniting brands, agencies, and industry experts to share insights, best practices and also explore the horizon for relevant emerging technologies and methodologies. At the end of 2010, the research team at Pivot conducted a survey among its 700-plus attendees to reveal 2011 challenges, opportunities and the plans to…
Behaviorgraphics: Discovering the “Me” in Social Media
Social media is a deeply personal ecosystem that I lovingly refer to as the EGOsystem. As such, there is a “me” in social media for a reason. It is quite literally a world in which we are at the center of our online experiences, a place where everything and everyone revolves around us. Placing ourselves in the role of this emerging social consumer for a moment, brands, businesses, and media aren’t sure how to see or reach us directly yet….
Opportunity Clicks: Social Media and Converting Clicks into Action
Social Media is celebrated for its power to cultivate influential relationships and foster viral conversations. As consumer attention shifts away from traditional mediums and migrates to the golden triangle of mobile, PC, and next generation Web appliances, businesses are racing to engage in the hopes of capturing fleeting awareness and igniting affinity. Social media, as practiced today however, largely represents a means, not a means to an end, or said another way, social media is missing actions where the purpose…
Social Media and the Adaptive Business
While I’m in the throes of writing the next chapter, I wanted to share a recent interview I did with BroadVision‘s Andrew Gori. Andrew asked some profound and timely questions that are worthy sharing. Following this discussion, the interview was reenacted live at BroadVision’s headquarters in Redwood City, CA as part of its Clearvale SecondFloor speaker series hosted by CEO, Dr. Pehong Chen. The conversation tackles subjects facing businesses of all shapes and sizes ranging from social media adoption and…
Twitter Isn’t Journalism, Or Is It? Perhaps It’s the Wrong Question to Ask
I was asked to enter the Bloomberg BusinessWeek Debate Room to make the case “for” Twitter as a platform for journalism – at least that’s how I interpreted it. On the other side, ScribbleLive CEO Michael De Monte debates why it is “for the birds.” But before we get too far down the path, let’s frame the discussion. The original debate topic posed by BusinessWeek, “Twitter Isn’t Journalism, Or Is It?” is a bit misleading and honestly, I think it’s…
The 2011 Twitter Brand Bowl: And the winners are…
Super Bowl XLV is now in the history books. 2011 is the year that the Green Bay Packers reclaimed the NFL Championship. And, it is also the year that now holds the record for the most viewed television broadcast of any kind in U.S. history, attracting an audience of over 111 million viewers. While many watched the game, it is the advertisements that spark conversations online and offline. Going back to Apple’s 1984 commercial directed by Ridley Scott that introduced…
Click Your Way Through the Twitterverse
Guest post by Laura Fitton (@pistachio), founder, OneForty.com Back in 2009 when @oneforty was a mere gleam in my eye and Twitter for Business was barely understood, our friend and advisor Brian Solis teamed up with @Jess3 to map the newly-exploding Twitterverse. Their 2011 Twitterverse organizes the chaos by function. IF you have time to search through the complex graphic, look up the items, try to discern which tools are right for your business… getting tired yet? That just got a lot easier….
The Next Chapter
If you’re wondering why you are seeing a few more guest posts or shorter posts than usual, there’s a reason. The next chapters in this incredible adventure are soon to unfold. Within the next few weeks, I’ll share some special news about Engage…on 3/7/11. But, before then, I would like to let you in on a little secret. I’ve already started writing my next book. While, I’m not yet ready to share the title or summary, I will say this,…
