![Beyond the AI Revolution: Why Many Companies Live in the Past [Keynote]](https://briansolis.com/wp-content/uploads/2026/02/Brian-Solis-hero-1024x463.png)
by Chris Killian, Home Care Innovation Forum When Brian Solis, Chief of Global Innovation at ServiceNow, futurist, and bestselling author, took the stage at the Home Care Innovation Forum, he began his talk by delivering a sobering quote from legendary Silicon Valley investor Vinod Khosla. “Most businesses have no clue what is about to hit them in the next 10 years when most rules of engagement change,” Khosla said. Drawing from his decades of studying technological revolutions and writing over 60 research…
Something big is happening with AI, but the bigger story is who is closing the AI gap
The AI community is buzzing around an essay published by Matt Shumer , “Something big is happening.” In it, Shumer describes a moment when AI capabilities are far outpacing society. He argues that most individuals aren’t keeping up with the speed of the change, comparing this point in time to the “this seems overblown” phase before COVID-closures and impacts hit worldwide. His takeaway is that disruption “is happening right now,” even if it sounds crazy. Shumer’s point is that we’re…
Innovation Meets Inspiration: 3×3 Insights Interviews Brian Solis about the importance of a Mindshift Right Now
3 questions…3 minutes. That’s the premise of this conversation. Innovation is having a moment, and not just in the “new tech, new tools” way. What I’m seeing (and writing about) more than ever is a deeper shift: how leaders are rethinking transformation through the lens of people, purpose, and possibility. That’s the foundation for my latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future. That’s why I enjoyed joining Katja Weber on the latest episode of Deutsche Telekom’s…
7 ways AI will change the future of work by 2030: How Generative and agentic AI will rewire the enterprise and unleash human potential
Originally published in Workflow by ServiceNow How will AI change the future of work? Before we answer that, let’s talk about where we are. In just a few short years, technology leaders and workforces everywhere practically developed whiplash as a result of how fast generative AI apps have flooded the tech landscape since 2022. As of 2025, there are over 10,000 funded AI startups around the world. And since ChatGPT changed the trajectory of basically every company in November 2022, we’ve witnessed…
It’s Time to Rebrand Soft Skills as AI Survival Skills
I recently watched an interview with JPMorganChase CEO Jamie Dimon, where he admitted that AI will eliminate jobs. At the same time, he shared his ideas for how employees can stay relevant and resilient with AI. Double down on the skills AI can’t reliably replicate: critical thinking, emotional intelligence, creativity, communication, and writing. What’s interesting is how consistent this executive chorus is becoming. Walmart CEO Doug McMillon has said AI will change “literally every job.” Amazon Web Services (AWS) CEO…
AI is Eating the World, and Your Company is Just the Appetizer
What Benedict Evans’ latest “AI Eats the World” deck reveals about the gap between AI hype and real transformation, and what leaders must do next. Each deck is packed with sharp observations for anyone covering AI, building with it, or simply trying to survive the changes it unleashes. This edition is especially revealing. The charts quietly expose how far reality lags behind the hype, and why so many organizations are still stuck in pilot purgatory. In this piece, I unpack…
Rethinking Leadership and Innovation in an AI-First World
Brian Solis recently spent time with David Kirkpatrick, CoreX, exploring the new world with AI and how leaders, at every level, can rethink their way forward. Artificial intelligence represents a new era of thinking. Few people capture this shift as sharply as Brian Solis, Head of Global Innovation at ServiceNow, bestselling author, and renowned digital anthropologist. With his latest book, Mindshift: Transform Leadership, Drive Innovation, and Reshape the Future, Solis challenges leaders to move beyond fear and efficiency toward curiosity, creativity, and reinvention….
From Siloed Experiments to AI Operating System: Architecting the Next-Gen Enterprise Right Now
I recently had the opportunity (again!) to work with Ann Culver from Amazon Web Services (AWS) and Todd Pruzan at Harvard Business Review 🙌 on a special webinar and playbook. And they’re now available! (email gate). Links below! ⬇️ Why this is worth your time… We dug into a tension we’re seeing in C-Suitesand boardrooms: Most organizations are still stuck in AI “pilot purgatory” and the box of “business as usual.” Companies have PoCs, scattered experiments, and a lot of…
What Would AI Do? A Simple Mindshift to Unlock Exponential Creativity (WWAID)
This week at ServiceNow, we hosted an internal AI Innovation event that left me incredibly energized about what’s next. We kicked off with a powerful keynote from Jeremy Utley, author of Ideaflowand director of executive education at Stanford d.school. He shared how AI can amplify human creativity and unlock new ways of thinking. We then spotlighted Amit Zavery, our President, CPO, and COO, who’s been leading our journey to becoming truly AI-native! We also featured insights from Paul Hong, ServiceNow…
Weaving a Web of Agents: ChatGPT Atlas Turns Search into Action and Discovery into Outcomes
I haven’t written about a browser since the early 2000s. We are about to change how we discover, decide, and do things on the web again. And the very purpose of the web is shifting. For decades, the web was built for humans clicking links. The next era is being built for agents completing tasks. I’ll unpack that bigger shift in a follow-up, but first, let’s look at what’s here now and why it matters. Two AI-Native Browsers Draw a…
