Artificial intelligence is transforming every industry, but simply using AI to automate outdated processes may not be enough to stay competitive.

In this conversation, Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, explain why the next generation of market leaders won’t simply adopt AI, they’ll rebuild their organizations around it. Drawing from the ideas in their book, Infinite: How Visionary Leaders Transform Today’sBusinesses into AI-Forward Companies, Brian and Dave explore why traditional organizational structures are becoming obsolete in the AI era.

They discuss how AI-native companies are designing businesses around workflows instead of departmental silos, creating organizations that can continuously adapt, innovate, and unlock entirely new sources of value rather than simply reducing costs. The discussion also examines one of the biggest questions facing executives today: how to measure the true return on AI investments. Instead of focusing solely on productivity gains or headcount reductions, the conversation introduces the concept of “Return on Intelligence” using AI to augment human capabilities, accelerate innovation, and drive long-term growth.

Whether you’re a business leader, investor, entrepreneur, or technology enthusiast, this interview offers valuable insights into how AI is reshaping the future of enterprise strategy.

Thank you, Remy Blaire! 🙏