Por Irene Iglesias Ălvarez, CIO EspaĂąa, El antropĂłlogo digital y futurista ahonda en el porvenir de los negocios en un escenario copado por la inteligencia artificial e insta a los CIO a tomar la delantera. AsĂ ha hablado para esta publicaciĂłn. Presentado en sociedad como antropĂłlogo digital y futurista, el perfil de Brian Solis bien podrĂa considerarse una rara avis dada su singularidad; sin embargo, en un escenario en el que parecen brotar evangelistas por doquier al abrigo de la…
Workflow: The AI-driven CRM revolution
Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. Thereâs only one problem:…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
elEconomista.es: La IA debe potenciar nuestra creatividad y capacidad, no limitarla
The financial daily elEconomista.es, hosted an interview, which just published today. The conversation explores how organizations can drive meaningful transformation through responsible AI, digital humanism, and human-centered innovation. “Corremos el riesgo de que la tecnologĂa nos modele, en lugar de ser nosotros quienes configuremos cĂłmo la utilizamos” “We run the risk of being shaped by technology, rather than us shaping how we use it.” “El humanismo digital enfatiza que la tecnologĂa debe servir a las personas, y no al revĂŠsâ…
An Interview With Brian Solis. What if Your Digital Transformation Was as Easy as Changing Your Mind
What if Digital Transformation was as easy as changing your mind? Therein lies the challenge. Changing your mind isn’t easy. 🤔 I joined Jim Hertzfeld on “What If? So What?” to unpack the power of a #Mindshift. ⚡️ We explore how storytelling can inspire creativity and imagination and help leaders envision a better future for their organizations. 💡 We also highlight the impact of Generative AI on business transformation and the need for leaders to embrace new technologies to stay…
ServiceNow’s Head of Global Innovation Brian Solis to Open AI Week in Milan, Italy
ServiceNow will take center stage at AI WEEK 2025 with Brian Solis, Head of Global Innovation, one of the leading experts in digital transformation and innovation strategies. During his talk, Brian will explore the evolution of Artificial Intelligence in the business landscape, the growing role of AI agents, and the need for a new leadership mindset to drive AI-powered enterprises. A valuable contribution made possible thanks to the collaboration with ServiceNow. 📆 May 13-14, 2025 | Milano Fiera Rho 🎟️…
blooloop – ISE 2025 Keynote: Brian Solis, AI is Eating the World and Why the AI Revolution is Good for Business
Source: blooloop Integrated Systems Europe (ISE), the worldâs largest AV and systems integration show, took place in Barcelona at the Fira Barcelona, Gran VĂa from 4 to 7 February 2025. The event welcomed 85,351 unique visitors from 168 countries and filled the vast conference venue with 1,605 stands, an extended content programme, and new areas for both esports and drones & robotics. This yearâs event highlighted industry megatrends, including AI, audio, cybersecurity, retail, and sustainability. With a 20% larger show…
diginomica: AI is eating the world – why the AI revolution is good for business
I’m fortunate to serve as the opening keynote speaker at ISE in Barcelona. To celebrate the moment, my team at ServiceNow secured an opportunity at diginomica for a contributed article that explores the keynote topic, “AI is eating the world – why the AI revolution is good for business.” Summary: AI isnât just transforming business, itâs redefining whatâs possible (if you lead it!) From automation to augmentation, let’s explore how AI can reshape the future of innovation and value creation….
AInsights: Press Zero for the Future, This AI Operator Takes the âWorkâ Out of Work
AInsights: Your executive-level insights making sense of the latest in generative AI⌠2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, it’s on. Introduction to OpenAI’s “Operator” OpenAI is releasing a âresearch previewâ of an AI agent called Operator that can âgo to the web to perform tasks for you,â according to the launch post….
Unlocking Potential and the Future of Work: An Interview with Espresso Displays Part 1
While in Sydney delivering the locknote at the ServiceNow Sydney Summit, I had the opportunity to meet with my friends at Espresso Displays. We were able to turn my room at the W Sydney into a mini studio. Our conversation explored the future of work in two parts. Here’s part one… Work is evolving faster than ever before. In an age of uncertainty, its even more important to rethink our relationship to work. Brian Solis, the Global Head of Innovation…
