When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep “AI in a corner” to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next.

Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power of AI in enterprise workflows. Discover how AI is reshaping industries, the importance of human orchestration, and the future of work in a rapidly evolving technological landscape.

Automation + augmentation (by design)

I’m bullish on automation that removes the drudgery, especially when companies do something intentional with freed up time, space, and resources.. I’m also focused on augmentation, the intentional actions that give people AI superpowers with directives toward exponential outcomes.

The new human role: orchestration

As agents take on work, a new job emerges: human orchestration. Think conductor, not operator. Design flows. Set guardrails. Monitor exceptions. Tune prompts and policies. Measure value per run, first-pass yield, and exceptions contained. And keep humans in, or above, the loop where judgment creates outsized value.

Browsers become co-pilots and auto-pilots

A small story with big implications: I asked Atlas to scout impossible-to-book NYC restaurants, navigate reservations, and track openings. Watching it reason and act across sites made one thing obvious: the browser is no longer a window, it’s a co-pilot and, with training, an auto-pilot for getting things done and eventually, getting them done autonomously.

These new browsers reconfigure discovery and decision-making for consumers and enterprises alike.

Mindshift: design from the outcome back

Start with the outcome, quality, speed, cost, and risk, then design backward. Connect the full flow, give agents room to operate, and instrument learning so every run gets smarter. Most importantly, redeploy the time you free into deeper service, creativity, and relationships.

Performance gaps (and how to avoid them)

There’s a growing delta between people who use AI to amplify their judgment and those who quietly offload their thinking. That gap becomes disruption, at the individual and enterprise level.

Your move: Pick an end-to-end flow.

Stand up a control-tower view. Run with humans in and above the loop. Measure compounding value. And protect the one thing AI can’t replace: your originality.

This is your moment to change the trajectory of your role with AI.

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