In this episode of the Human Insight Podcast, futurist and best-selling author Brian Solis comes on the show to discuss the importance of observing and talking with your customers. This conversation with Janelle Estes was recorded live at The Human Insight Summit in New Orleans.
Producer’s note: Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you’re not around?
You think you know your customers, but you really have no idea–until you observe and talk to them!
Leveraging insights from each of their books and professional experiences, Brian and Janelle spoke about the parallels in their books and beliefs on powering customer-centric experiences.
Brian Solis, author of X: The Experience When Business Meets Design, joined Janelle Estes, UserTesting’s Chief Insights Officer and co-author of User Tested, met onstage in a fireside conversation at The Human Insights Summit last week in New Orleans to discuss the importance of customer understanding and empathy in an always-on world, and why today customer experience is your brand.
Solis is a world-renowned digital anthropologist, futurist, 8x best-selling author, and international keynote speaker. He has consistently been recognized as one of the world’s leading voices in innovation, business transformation, and leadership for over two decades.
Co-host Janelle Estes | @janelle_estes
Co-host Andy MacMillan | @apmacmillan
Producer Nathan Isaacs | @isaacsnd
So, if you are preparing for the Principles & Practices of Banking i.e. Paper No.2 of JAIIB 2023 Examinations, then you can read all about the methods & save the same for future reference.
Let us first understand the meaning of:
Working capital: Working capital means the sum of the funds invested in different current assets that are used in the operating cycle, by industrial & trading corporations.
Operating cycle: Operating cycle means the length of time which is required to convert ‘Non-Cash current assets into cash. Example: Raw Materials, Work-in-process, Finished Goods, and Bills receivables.
Read Also: JAIIB FREE STUDY MATERIAL MAY 2023 EDITION: DOWNLOAD PDF
Tandon Committee
A study group, which was headed by Shri. P.L. Tandon, framed guidelines for fast-working capital loans in July 1974 which are known as Tandon Committee recommendations.
These methods are used for working out the maximum amount that a unit may expect from the bank, which is termed as ’maximum permissible bank finance (MPBF)’.
Out of three methods proposed by the Tandon Committee, method I (also called as ‘first method’) and method II (also called as ‘second method’) were accepted for appraisal of working capital limits, which are explained below.
Watch Our JAIIB PPB Playlist And Do Your Exam Preparation.
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Thank you for sharing this thought-provoking article on cultivating customer empathy in experience design and innovation!
The article highlights the significance of putting the customer at the center of experience design and innovation. It emphasizes the need to truly understand their pain points, desires, and motivations to create meaningful and impactful solutions.
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The article featuring a conversation with Janelle Estes of UserTesting delves into the importance of cultivating customer empathy in experience design and innovation. It emphasizes the need for businesses to truly understand and connect with their customers to create meaningful experiences. Estes provides valuable insights and practical tips for incorporating customer empathy into the design process. This article serves as a valuable resource for businesses looking to prioritize user-centric approaches and elevate their customer experience strategies.
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