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The Future of Work: Digital, Human and Connected

As the world begins to reopen, Salesforce executives share how it is approaching the future of the office, the technology that facilitates hybrid work, and how putting employees at the center of the equation will create success from anywhere.

While many employees now enjoy the flexibility of working from anywhere, many also crave face-to-face connection. Hallway conversations, coffee breaks, and team happy hours are happening virtually. And with the employees’ primary hub for connection – the office – not yet part of the daily routine, the employee experience has completely changed. If companies aren’t intentional about bringing people together, it can impact both employee engagement and productivity. 

Via Sammy Spiegel, Salesforce News & Insights

Employees’ new favorite colleagues: AI and automation

2020 accelerated the digital transformation and changed the landscape of work forever. Now, companies will need to find more ways for employees to excel in this new work environment.

AI and automation is changing the employee experience and companies are in the early stages of realizing its potential.

“Automation frees up people to be creative and curious, especially when combined with highly personalized insights and recommendations surfaced from AI,” said Brian Solis, Global Innovation Evangelist, Salesforce.

The benefit of this is a better employee experience.

“Not only are you optimizing business processes to deliver a new standard for customer experience, but you’re also freeing up creative human resources to do more meaningful work,” said Solis.

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