The Fonolo industry blog recently did an overview of great reports regarding contact centers, citing Brian Solis’ recent look at the rise of collaborative contact centers.

Excerpt:

This report is the result of surveying 500 employees involved in contact center solutions at companies with a formal contact center or with plans to introduce one. As an interesting twist, half of the respondents were in the US and half in the UK.

Read entire article at Fonolo.com