Studying the impact of innovation on business and society

Tag: Zero Moment of Truth (ZMOT)

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Solis is referenced in two unique ways in a Namibia Economist article by Natasja Beyleveld called ā€œMirror Mirror on the wall, if I ride a skateboard will I fall? The Ultimate Moment of Truth.ā€ The author starts the piece provocatively by saying ā€œArchitecting experience begins with empathy (Brian Solis), so stop focusing on the funnel. Or stop funneling what you want down the customerā€™s throat?ā€ Later she references Solis speaking ā€œabout designing for the four moments of truth, and every…

Brian Solis Interviewed About Generation C by CEO and Co-Founder of GrowBiz Media

Brian Solis Interviewed About Generation C by CEO and Co-Founder of GrowBiz Media

Solis is interviewed by Rieva Lesonsky, CEO and Co-Founder of GrowBiz Media, in an article posted on Bank of Americaā€™s Small Business Community site called ā€œGeneration C: Understanding how to speak to the Connected Customer.ā€ The author starts by mentioning that Solis first introduced businesses to the ā€œConnected Customerā€ in 2012, but many small businesses havenā€™t yet embraced Gen C. Solis says that Gen C ā€œis not limited to one group of demographic. Demographic marketing is based on age, income,…