At AI Week in Milan, I had the privilege of representing ServiceNow on a stage filled with people thinking seriously about the future of artificial intelligence. Rather than offer another tour of tools, trends, and predictions, I wanted to challenge the premise guiding much of today’s enterprise investment: that applying AI to the existing business is the same as transforming it. It isn’t. Most organizations are using AI to accelerate processes, automate tasks, increase output, and extract efficiencies from operating…
Something big is happening with AI, but the bigger story is who is closing the AI gap
The AI community is buzzing around an essay published by Matt Shumer , “Something big is happening.” In it, Shumer describes a moment when AI capabilities are far outpacing society. He argues that most individuals aren’t keeping up with the speed of the change, comparing this point in time to the “this seems overblown” phase before COVID-closures and impacts hit worldwide. His takeaway is that disruption “is happening right now,” even if it sounds crazy. Shumer’s point is that we’re…