Studying the impact of innovation on business and society

Tag: Ultimate Moment of Truth (UMOT)

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Brian Solisā€™ Four Moments of Consumer Truth Is Referenced By Namibia Economist

Solis is referenced in two unique ways in a Namibia Economist article by Natasja Beyleveld called ā€œMirror Mirror on the wall, if I ride a skateboard will I fall? The Ultimate Moment of Truth.ā€ The author starts the piece provocatively by saying ā€œArchitecting experience begins with empathy (Brian Solis), so stop focusing on the funnel. Or stop funneling what you want down the customerā€™s throat?ā€ Later she references Solis speaking ā€œabout designing for the four moments of truth, and every…