The financial daily elEconomista.es, hosted an interview, which just published today. The conversation explores how organizations can drive meaningful transformation through responsible AI, digital humanism, and human-centered innovation. “Corremos el riesgo de que la tecnologĂa nos modele, en lugar de ser nosotros quienes configuremos cĂłmo la utilizamos” “We run the risk of being shaped by technology, rather than us shaping how we use it.” “El humanismo digital enfatiza que la tecnologĂa debe servir a las personas, y no al revĂ©sâ…
AI, Chatbots and Designing the Next Generation of Automated Customer Engagement
No matter how much sweetness or spin you add to it, early incarnations of AI-powered chatbots are the call centers of this generation. They’re cool. They’re scalable. They’re relatively inexpensive compared to human agents. Yes, chatbots scale engagement through new, popular messaging channels and introduce conversational commerce capabilities that carry the potential to deliver incredible experiences. But here’s the thing…most of the interactions are basic, seeking to replicate existing transactions and experiences that only seem to wow those designing not…
