Studying the impact of innovation on business and society

Tag: Jaeden Schaefer

The Next Shift: From Workflows to Outcomes in the Agentic Age

The Next Shift: From Workflows to Outcomes in the Agentic Age

When I sat down with Jaeden Schaefer on the AI Chat podcast, we didn’t talk about the latest AI trends, instead, we talked about a deeper inflection: moving from pilots that keep “AI in a corner” to agentic, end-to-end flows that actually do the work, learn from it, and elevate what people are free to do next. Join host Jaeden Schafer as he welcomes Brian Solis, Head of Global Innovation at ServiceNow, to discuss the transformative power of AI in…