Recently, I had the good fortune of conducting a joint interview withĀ Don Schuerman, chief technology officer and vice president of product marketing at PegasystemsĀ on the topic of customer experience. Don brought anĀ intriguing perspective to the table from more than 20 years on the technology side, working directly withĀ companiesĀ to operationalize digital initiatives. You can listen to the interviewĀ here, but I also wanted to share some highlights from the conversation: The market is changing, whether we like it or not:Ā Customer expectations…
