Part 3 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with i9 Magazine, “O mundo digital visto por peritos internacionais.” Digital Transformation Through a Global Lens Digital revolution is happening. What are the buzzwords we must follow? Big Data, machine learning, smart cities, IOT, 4th industrial revolution,….? The digital revolution is has been happening for decades and it will only continue to change how we work, learn, communicate…
Is technology creating a narcissistic society?
Part 2 in a media tour series for my 2016 keynote at Digital Business World Congress (DES) in Madrid, Spain. This interview is with Expansión, “La tecnología está creando una sociedad narcisista.” Technology is creating a narcissistic society We all talk a lot about change, but how can we change ourselves? This question refers to a famous quote by Russian novelist Leo Tolstoy, “We all talk of change but we don’t talk of changing ourselves.” To change ourselves requires us to first…
Stop Talking About a Customer-Centered Culture and Build It Already
In 2016, I had the opportunity to visit my mother’s birthplace, Madrid, Spain, and keynote the inaugural Digital Business World Congress (DES). I was invited to present on the business implications of experience design and also the state and future of artificial intelligence (AI) and customer experience (CX). Leading up to the event, I was invited to participate in a media tour to promote my arrival in Spain. The topics ranged from digital transformation to CX to disruptive technologies to corporate innovation….
