For industries to stay competitive in today’s online economy, they need to use artificial intelligence (AI) to offer personalized recommendations and experiences to survive and win. In a recent Coveo survey of nearly 200 US consumers, respondents reveal how markets are falling short. For e-commerce, 9 out of 10 customers expect their online shopping experience to be better than in store, and half of them already face dissatisfaction. And, 50% of customers say they sometimes or always have a problem when shopping online….
Coveo Announces Ray Wang, Brian Solis, Rachel Powell as Keynote Speakers at Relevance 360
The Future of Experience Is AI, a virtual event, explores the importance of relevance in the experience economy Coveo, a leader in Applied AI platform for Relevance – spanning search, recommendations, and personalization, today announced it is reprising its highly successful fall Relevance 360 virtual event into more frequent events. The next one, The Future of Experience Is AI, is slated for Thursday, March 25, noon-2 p.m. ET. “Tech giants have thrived by improving interactions at every digital touchpoint. Through…
