From 2023-2024, I studied how companies were and weren’t evolving in their adoption of generative AI. That research led to a framework for tracking enterprise AI maturity across eight pillars: Vision and Strategy Leadership Data Governance AI Governance Talent, Skills, and Development Workflows Responsible AI Measures In partnership with Richard Murphy and René Stranghoner, we turned a large and complicated spreadsheet into what ultimately became the ServiceNow AI Index. Launched initially in 2024 and again in 2025, we now have…
ServiceNow’s Brian Solis to Join Panel that Explores Optimizing AI Maturity
As AI moves from experimentation to enterprise scale, organizations must evolve their talent, technology, and processes to keep pace. Understanding where you are on the AI maturity curve—and how to move forward—is critical to unlocking long-term value and staying competitive in a rapidly shifting landscape. In this panel interview, Brian Solis, Head of Global Innovation at ServiceNow, Alexandra Cazangiu, CDAO at NYU, and Eryn Peters, Co-Creator at AI Maturity Index, will share how to assess and accelerate AI maturity across…
