via CIO Online, Dave Wright and Brian Solis At first glance, the central finding in the newly released ServiceNow and Oxford Economics’ 2025 Enterprise AI Maturity Index study seems surprising: on a 100-point scale, the average AI maturity score dropped nine points from last year. With so much attention, focus and investment in AI, how is it possible that businesses have fallen behind? The reasons are relatable but telling. The speed of AI is overwhelming and moving faster than most…
ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation
Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises….
