I’m so excited to share this with you…as part of the new “Innovation Office” we’re building at ServiceNow, we will produce original research and thought leadership to help our colleagues, customers, and partners (and you!) transcend macro and micro trends into opportunities for innovation and business transformation. Our first series of publications are branded “Innovation Briefs.” They are short-form hybrid reports that combine research, practitioner-based thought leadership, and futurism…all meant to be read and actionable by everyone. In a lot…
AInsights: Press Zero for the Future, This AI Operator Takes the āWorkā Out of Work
AInsights: Your executive-level insights making sense of the latest in generative AIā¦ 2025 was said to be the year of AI agents and the dawn of agentic AI. I’m just returning from the ServiceNow Sales Kickoff in Las Vegas and from employees to consumers to enterprise, it’s on. Introduction to OpenAI’s “Operator” OpenAI is releasing a āresearch previewā of an AI agent called Operator that can āgo to the web to perform tasks for you,ā according to the launch post….
