Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that choose to solely prioritise the bottom line. While customer experience is a noble and important catalyst for business transformation, becoming truly customer-centric requires an introspective approach. This takes stepping back to define what customer experience really means from the customer’s perspective – what they truly value and also whatâs primed,…
CMO by Adobe: Four Marketing Leaders Suggest What Trends Matter [Video]
Savvy marketers understand that shifts in how consumers use digital media and technology are key to spotting marketing trends. But the plethora of platforms, devices, and technology out there today makes it difficult to distinguish passing fads from long-term opportunities.
To that end, in the video, above, the heads of marketing at Comedy Central and Cirque du Soleil, plus a pair of well-known industry analysts, talk about the consumer trends they are watching.
Business MAG Albania: Brian Solis — âNĂŤse jeni nĂŤ SparkMe, po mundoheni tĂŤ ndryshoni botĂŤn
PÍrshÍndetje! MÍ duhet ta them kÍtÍ. Ky ÍshtÍ njÍ vend vÍrtet i veçantÍ, nÍ njÍ konferencÍ tÍ veçantÍ nÍ njÍ vend tÍ mrekullueshÍm. Por ja si qÍndron çÍshtja, nÍse po e ndiqni kÍtÍ, do tÍ thotÍ se po bÍni diçka qÍ ka rÍndÍsi pÍr ju, po mundoheni tÍ ndryshoni botÍn. Ne kemi nevojÍ pÍr mÍ shumÍ njerÍz si ju, pÍr tÍ thyer rregullat, pÍr tÍ sfiduar, pÍr tÍ shpikur dhe pÍr tÍ shtruar rrugÍn qÍ tÍ tjerÍt mund ta ndjekin nÍ njÍ botÍ qÍ nuk ÍshtÍ vetÍm dixhitale, por nÍ njÍ botÍ qÍ pÍrmirÍsohet, bÍhet mÍ angazhuese, mÍ e thellÍ dhe mÍ e rÍndÍsishme. Ju uroj gjithÍ tÍ mirat.
iNews: Revenge porn is just one part of our loss of privacy
Brian Solis, a successful digital analyst and futurist believes âWe are the last generation to know privacy as it wasâ. He is convinced, though, that people will find a way of reclaiming their identities and defining themselves.
IBM THINK Leaders: THINK Pod with Brian Solis – The Human on the Other Side of the Screen
Digital marketing analyst and author Brian Solis sits with Robert Schwartz in the IBM Astor Place studio to talk where digital marketing and entertainment are headed, advising the C-suite on consumer desires, and the role of trolling in the 2016 election.
TippNews DAILY: Top 5 Digital Marketing Blogs
Brian Solis is the only blog on this list thatâs ran by a single digital marketing expert. All of the other blogs consist of a marketing team dedicated to writing their blog as well. However, Solis enjoys writing so much heâs actually written several best-selling books about business, content management, and digital marketing including âX: The Experience When Business Meets Design,â âWhatâs the Future of Business?: Changing the Way Businesses Create Experiences,â and âEngage!: The Complete Guide for Brands and Businesses to Build, Cultivate, and Measure Success in the New Web.â Currently heâs ranked as one of the worldâs leading sources of information when it comes to the future of business, technology, and marketing. The nice thing about this blog though is it has a personal touch the other blogs on this list are lacking. You neednât worry about whether or not reading a blog by a single author is a good idea either because Solis has lots of experience and ability, as well as a great reputation to back him and his blog up.
Harvard Business Review Polska: Brian Solis–customer experience to nowy front walki konkurencyjnej
Customer experience jest nowym frontem walki o przewagÄ konkurencyjnÄ ?
DokĹadnie! I dlatego firmy powinny traktowaÄ go jak inwestycjÄ. Reprezentujesz magazyn skierowany do firm, ktĂłre majÄ dokĹadnie ten problem: myĹlÄ o doĹwiadczeniu klienta jako o koszcie. ChcÄ sprzedawaÄ wiÄcej, angaĹźujÄ c mniej ĹrodkĂłw i mniej czasu. To zrozumiaĹe, bo takie podejĹcie sprawdzaĹo siÄ do tej pory.
Fintech Innovation: How digital transformation is being applied in Asia Pacificâs financial services markets
âFrom mobile apps and cloud computing to social media and real-time marketing â and all of the big and small data between them â technology is advancing at an accelerated pace. At the same time, businesses struggle to keep up with technology and its impact. To effectively compete, and eventually thrive, businesses must become agile rather than reactive and customer-centric rather than presumptive,â he adds.
Nicole Strong: CX, UX and BX–Evolving the model
Solis wrote âYour journey with this book is nearing its end, but hopefully this is just the beginning of another journey for you.â I think itâs fair to say, that has been my experience. I feel Iâve had a rich intellectual journey over the last few days and I feel fortunate to have had friends and colleagues participate in this journey with me. So, thank you friends, colleagues and Brian Solis.
Entrepreneur: 5 Tips for Reimagining Yourself in an Era of Digital Darwinism
We are in a new era of engagement, so we need to learn how to do things differently. As Solis says, âThat requires a type of expertise that just doesnât exist with new organizations today.â